FAQ โ€” Lumen Vault Kenya | Delivery, Payment & Support
Help Centre

Frequently Asked Questions

Everything you need to know about our products, delivery, payments, and support.

FAQ
Yes โ€” we deliver to Nairobi and all major towns across Kenya using reliable courier partners. Whether you’re in Mombasa, Kisumu, Nakuru, Eldoret, or anywhere else, we’ll get your order to you fast and safely.
Nairobi: Same day or next day delivery after order confirmation.

Other towns: Most orders arrive within 24 hours via our courier network. You’ll receive tracking details once your order is dispatched.
We accept M-Pesa, bank transfer, and pay on delivery for select areas in Nairobi. All transactions are fully secure. M-Pesa is the quickest way to confirm your order and get it dispatched same day.
Yes โ€” many of our products, including solar cameras, flashlights, and lithium batteries, come with a limited manufacturer warranty. Full warranty terms are listed on each product page. If you have a warranty claim, contact our support team and we’ll assist you promptly.
Reach us via any of the options below โ€” we typically respond within a few hours on business days.
Categories