Customer Care
Return & Refund Policy
Your satisfaction is our priority. If something isn’t right, we’ll make it right โ quickly and fairly.
Returns
For any issue with your order, please contact us within 1 day of delivery so we can resolve it as fast as possible.
If your product arrives damaged, you are entitled to a return, exchange, or full refund.
All requests are processed within 7 business days of us receiving the returned item.
Contact us within 1 day of receiving your delivery.
The sooner you report, the faster we can resolve your issue and arrange a replacement or refund.
The returned item must reach us within 2 working days of the delivery date.
Products must be returned in their original condition with all accessories and packaging where possible.
We inspect the returned item thoroughly.
If confirmed defective, we replace it or issue a full refund.
If no defect is found, the product is returned to you.
Confirmed defective items are reshipped at no extra cost.
Non-defective items are returned; shipping fees may apply.
Shipping fees may be waived at our discretion based on the circumstances.
If a replacement item is unavailable or out of stock, we will issue a full refund via M-Pesa or your original payment method.
Contact us via any channel below. Please include your order number, a description of the issue, and clear photos if possible.